a71bet Privacy Policy

1. Introduction

a71bet is committed to protecting the privacy and personal data of all players and visitors who interact with our platform. We recognise that the trust you place in us when sharing your personal information is something we must earn and maintain through responsible, transparent data practices.

This Policy applies to all personal data collected through the a71bet website, mobile-optimised platform, customer support channels, live chat, email correspondence, and any other means by which you interact with a71bet services. It covers data collected at the point of registration, during active account use, and following account closure.

We process personal data only to the extent necessary for the purposes described in this Policy, and we take all reasonable steps to ensure that data is kept accurate, secure, and used only for legitimate purposes. a71bet does not engage in the sale of personal data to third-party advertisers or data brokers under any circumstances.

2. Personal Data We Collect

The categories of personal data a71bet may collect and hold about you include, but are not limited to, the following:

2.1 Identity & Contact Information

• Full legal name
• Date of birth
• Gender (where voluntarily provided)
• Residential address, including city and postcode
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification (KYC) Documents

• Government-issued photo identification (national ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official government correspondence)
• Proof of payment method (screenshot or statement confirming ownership of bKash, Nagad, Rocket, or bank account)
• Source of funds documentation (where required for enhanced due diligence)

2.3 Financial & Transaction Data

• Deposit and withdrawal history, including amounts, dates, and payment methods used
• Mobile money account references (bKash, Nagad, Rocket, Upay wallet identifiers)
• Cryptocurrency wallet addresses used for USDT or BTC transactions
• Bank account details (where bank transfer is used)
• Account balance history and wagering records

2.4 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Session duration, pages visited, and features accessed
• Login timestamps and frequency of access
• Referring URLs and search terms used to arrive at the platform (where applicable)
• Cookie identifiers and similar tracking technologies (see Section 7)

2.5 Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from a71bet
• Any information you voluntarily disclose in support requests or dispute submissions

3. How We Collect Your Data

a71bet collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you access and interact with the a71bet platform, via cookies, server logs, and similar technologies.
• Third-party sources: Identity verification and fraud prevention partners may provide additional data points to supplement or verify information you have provided directly. Payment processors may confirm transaction details. We may also receive data from analytics providers to understand aggregate usage patterns.

4. How We Use Your Personal Data

a71bet uses the personal data it collects for the following specific purposes:

Purpose	Data Categories Used
Account registration and management	Identity, contact, and login credential data
Identity verification (KYC) and age verification	Identity documents, date of birth, address
Processing deposits and withdrawals	Financial, transaction, and payment method data
Fraud prevention and anti-money-laundering (AML) compliance	Identity, financial, transaction, and technical data
Providing customer support and resolving disputes	Identity, contact, and communications data
Personalising your platform experience	Usage, preference, and technical data
Responsible gaming monitoring and intervention	Financial, transaction, usage, and communications data
Sending service notifications and account alerts	Contact data (email and mobile number)
Platform security and abuse prevention	Technical data, IP address, device identifiers
Analytics and platform improvement	Aggregated and anonymised usage data

a71bet will not use your personal data for any purpose that is incompatible with the purposes stated above without first notifying you and, where required, obtaining your explicit consent.

5. Legal Basis for Processing

a71bet processes your personal data on the following legal bases:

• Contract performance: Processing is necessary to fulfil our obligations under the account agreement — including operating your account, processing bets, and managing financial transactions.
• Legal obligation: Processing is required to comply with applicable legal obligations, including anti-money-laundering regulations, KYC requirements, and responsible gaming mandates.
• Legitimate interests: Processing is necessary for a71bet's legitimate business interests, including fraud prevention, platform security, and improving user experience — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on consent as the legal basis (for example, for certain marketing communications), you may withdraw that consent at any time by contacting our support team or updating your account communication preferences.

6. Sharing Your Personal Data

a71bet does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to binding confidentiality obligations:

• Payment processors and mobile money providers: bKash, Nagad, Rocket, Upay, cryptocurrency exchange services, and card payment networks require transaction data to process your deposits and withdrawals.
• KYC and identity verification partners: Third-party identity verification services assist us in confirming the authenticity of documents and validating player identities in accordance with our KYC programme.
• Fraud prevention and AML service providers: Specialist third parties assist in detecting and preventing fraudulent activity and money laundering on the platform.
• Technology and infrastructure providers: Hosting, database, content delivery, and customer support technology providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or valid legal process.
• Professional advisers: Legal counsel, auditors, and accountants who require access to certain data to provide professional services to a71bet, subject to professional confidentiality obligations.

In all cases where data is shared with third parties, a71bet requires contractual assurances that the recipient will protect the data to a standard at least equivalent to our own and will use it only for the specified purpose.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store certain information about your preferences or previous interactions. a71bet uses cookies and similar tracking technologies (such as local storage objects and pixel tags) to operate and improve the platform.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and cookies that maintain your login state. Disabling these cookies will prevent you from using the platform.
• Functional cookies: Remember your preferences such as language settings, display preferences, and previously entered information to improve your experience.
• Analytical cookies: Collect anonymised data about how players navigate and interact with the platform, helping us identify areas for improvement. Data collected is aggregated and does not identify individual users.
• Security cookies: Help detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

7.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the a71bet platform and may prevent you from logging in or accessing certain features. Instructions for managing cookies in commonly used browsers are available through the respective browser's help documentation.

8. Data Retention

a71bet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account and for a period of at least five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years following the date of verification or account closure, whichever is later, in compliance with AML regulations.
• Transaction records: Retained for a minimum of five (5) years to support audit, dispute resolution, and regulatory reporting obligations.
• Communications data: Support correspondence is retained for three (3) years following the resolution of the relevant matter.
• Technical and usage data: Log data is typically retained for twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to technical constraints, it is isolated and protected from further processing until deletion is possible.

9. Data Security

a71bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the a71bet platform.
• Encrypted storage of sensitive personal data and financial records in our database infrastructure.
• Password hashing using industry-standard one-way cryptographic algorithms — a71bet never stores passwords in plain text.
• Access controls restricting access to personal data to authorised personnel only, based on the principle of least privilege.
• Regular security audits and penetration testing to identify and remediate potential vulnerabilities in our systems.
• Incident response procedures to detect, contain, and report any personal data breach in a timely manner.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your a71bet account has been compromised, you should immediately change your password and contact our support team via live chat or email.

10. Your Data Rights

Subject to applicable law and certain limitations, you have the following rights with respect to your personal data held by a71bet:

• Right of access: You may request a copy of the personal data a71bet holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. You can update basic account information directly through your account settings page.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Please note that certain data must be retained to comply with legal obligations and cannot be deleted on request.
• Right to restriction: You may request that a71bet restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or contract performance, you may request a machine-readable copy of the personal data you have provided to a71bet.
• Right to object: You may object to processing based on legitimate interests at any time. a71bet will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact our data support team using the details in Section 15. We will respond to all verified requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you accordingly.

11. Children's Privacy

The a71bet platform is strictly for adults aged 18 years and above. a71bet does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data, close the associated account, and void any related transactions. If you believe a minor has registered an account on a71bet, please contact our support team immediately so that we can investigate and act without delay.

12. Third-Party Links

The a71bet platform may contain references or navigational links to third-party services such as payment processor portals. This Privacy Policy applies solely to personal data processed by a71bet and does not extend to any third-party website or service. a71bet is not responsible for the privacy practices or content of any external site. We strongly encourage you to read the privacy policy of any third-party service before providing your personal data to that service.

13. International Data Transfers

a71bet operates primarily in the context of the Bangladesh market and processes most data within its primary infrastructure. However, some of our third-party service providers — including KYC verification partners, fraud prevention services, and cloud infrastructure providers — may process data in other jurisdictions. Where data is transferred internationally, a71bet ensures that appropriate safeguards are in place, such as contractual data processing agreements that require the recipient to protect the data to a standard at least equivalent to that described in this Policy.

14. Changes to This Privacy Policy

a71bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify registered players via email or in-platform notification. Your continued use of the a71bet platform following the publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way a71bet processes your personal data, please contact us through one of the following channels:

• Live Chat: Available 24/7 directly from your a71bet account dashboard. Our average response time is under 90 seconds.
• Email: [email protected] — we aim to respond to all privacy-related email enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

When submitting a data rights request, please include your registered email address and a clear description of your request so that we can verify your identity and process your request efficiently.